Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more Title: Senior Executive Support Specialist Location: Los Angeles, CA / San Diego, CA Duration: Contract Job Description: Responsibilities: Troubleshoot and resolve issues related to Office 365 Image and install software on Windows, and Apple laptops/desktops Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Requirements: Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS. Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Ability to work in a fast paced and high expectations environment while remaining calm and professional Able to lift up to 50 lbs if your skills match our requirements, please send your resume to for immediate consideration. Please be assured that your resume will be reviewed and you will be contacted if there is an interest in your background and experience. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc