Immediate need for a talented The Lounge Support Tech. This is a 03+ Months Contract To Hire opportunity with long-term potential and is located in Cambridge, MA / Union City GA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:
Pay Range: $24- $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision) and 401(k) plan) + Weekly mileage reimbursement.
Key Responsibilities:
- The Lounge Support Tech will be the front line and interface with customers onsite at their lounge location and provide each user with white glove service for all IT related questions and issues.
- Relating to application support, technology questions, hardware repair, hardware support, software support, mobile device support, and general IT services.
- You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
- You will educate users on technological features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
- Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
- High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
- Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
- Candidate should live near to the zip code 02141.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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