Job Description :
Provide strategic customer roadmaps to assist managed services customers to fully leverage cloud technology, and work with managed services to deliver on roadmaps Provide expert-level onsite and/or remote support services with specialized skills in System Center Configuration Manager (SCCM), Advanced Azure IAAS management and administration Escalation point for the Microsoft Infrastructure Management Experience (IMX) Network Operation Center (NOC) on an on-call rotation basis, including nights/weekends Coordinate all escalations to Microsoft Premier Support Point of escalation for Microsoft's Technology Management Experience (TMX) SMB & Midmarket teams Sales support where expertise is required for TMX or existing IMX customers Provide expertise for short term/ad hoc Time and Material (T&M) work (work requests than can be completed generally in less than 16 hours work effort) Work with product team on process automation and optimization Work with product team on new product definition and creation Serve as a technical mentor to staff Occasional travel may be required to remote customer locations

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