BS degree or equivalent
Non-Trade Deductions experience
Experience working with/on Order-to-Cash teams (OTC) is required.
Analytical and communication skills including capabilities in Excel
Background in working with Supply, Logistics, Customer Service, and/or Finance is preferred
Successfully able to develop and execute new best practice in processes and procedures to ensure accurate non trade deduction reporting.
Must be detail oriented, possess strong analytical skills, and be able to work on multiple concurrent customer
accounts and projects.
Must possess a high level of motivation with a strong commitment to customer service and continuous improvement.
Must be a Team-Player.
Fast Learner
"Outside the Box" thinking is very important.
Ability to interact face to face with management with confidence and credibility.
Experience with High Radius and SAP (OTC module) preferred
RESPONSIBILITIES:
Work on deductions for a high volume of customer accounts and assist others on the team, as applicable being a
team player is essential
Manage a customer portfolio that includes the top RB customers, both for US and Canada
Review and manage deduction balances, ensuring receipt of proper documentation and information from key
customers
Identify appropriate solutions in order to reduce and prevent deductions
Follow up with AR (OTC) and customer when additional documentation is required
Business partner with groups including (but not limited to) Sales, Logistics, and Customer Supply Services.
Reviewing and reconciling data/related substantiation.
Monitor accounts for credits and unresolved items
Work on recoding of trade deductions to non-trade
Strong communication and documentation skills including coordination skills, good personal presentation, oral and
written communication skills.
Provide excellent customer service to internal and external teams
Demonstrate problem-solving skills
Excellent research capabilities
High level of commitment and ownership is requested for the role.
An involved, "hands on" professional. Is energetic and action oriented. Easily takes up challenges and opportunities.