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Analyze business requirements related to Customer Service and Service Management
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Configure and support SAP CS / SM module functionalities
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Work on service orders, notifications, warranties, contracts, and billing
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Handle integration with SAP SD, MM, PM, and FI modules
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Provide functional support and resolve user issues
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Participate in implementation, rollout, and enhancement projects
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Prepare functional specifications and coordinate with technical teams
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Conduct testing, user training, and documentation