Hands-on experience with SAP S/4 Utility Customer Service processes
Move-in/out and transfer
Address Management
Business Master Data o Interaction Center embedded in S/4
User experience - FIORI
Customer Inquiries and Interactions o Customer Requests
Field Work Requests
Exception Management and reporting Configuring SAP S/4 ISU embedded Interaction Center Business process blueprint, detailed design, configuration, testing, and support Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4 Customer Service (CS & CRM) and the Icweb , transaction launcher , CRM Middleware.