Job Description :
Job Title
SAP CRM Consultant
Work Location
Dublin , Ohio
Duration of assignment (in Months)
12+ Months
Relevant Experience
(in Yrs)
6+
Technical/Functional Skills
Experience in business process definition, requirements definition, solution architecture
Experience with writing Functional Specs for RICEFW
Strong interpersonal, oral, presentation, and written communication skills.
8+ years of SAP experience with a Bachelor's Degree.
Experience Required
Working with SAP SD / CRM Business End Users for troubleshooting, training, and requirements gathering.
Most of the support is around SAP SD / CRM Business Processes, including the interactions between SD and MM and FICO and CRM.
Support existing SAP CRM related business processes
Ability to quickly understand highly customized and modified processes by ABAP code analysis and problem identification
Support the SAP CRM module by effectively turning over assignments to other regions on a daily basis as well as taking ownership of assignments from other regions in order to expedite issue resolution
Strong alignment and collaboration with other SAP CoE teams
Provide process-oriented business analysis in one or more functional areas
Participates in the delivery of small enhancements of country specific business processes within the framework of a global template
Offer technical solutions to fulfil and implement simple business requirements with standard methods
Realization of SAP system customization in SAP CRM
Solve SAP CRM module specific problems as contact person for our internal and external customers
Provide functional descriptions and business process support to the development team
Create business standard documentation of all new developments
Participates in trainings
Demonstrate flexibility and support for objectives / tasks of other IT organizations
Processes: Sales Order Management, Returns, Repairs, Consignment Process, Back Order Process, workflow.
Experience with Technical Objects à Functional Locations
Familiarity with Enhancements, ALE /IDOCs, LSMW and RFC Interfaces
Roles & Responsibilities
SAP CRM Consultant
This role will be responsible for assisting business users in defining requirements, relative to process & system needs and also in Planning, Designing, Configuring, Testing, Training & implementing solutions. Candidate will have good experience in Run support for resolving day to day issues in CRM Areas.
Generic Managerial Skills
Managing requirement, task, status tracking and reporting. Customer Interaction and Stakeholder handling.