Job Description :
Job Title

SAP CRM Consultant

Work Location

Dublin , Ohio

Duration of assignment (in Months)

12+ Months

Relevant Experience

(in Yrs)


Technical/Functional Skills

Experience in business process definition, requirements definition, solution architecture

Experience with writing Functional Specs for RICEFW
Strong interpersonal, oral, presentation, and written communication skills.
8+ years of SAP experience with a Bachelor's Degree.

Experience Required

Working with SAP SD / CRM Business End Users for troubleshooting, training, and requirements gathering.

Most of the support is around SAP SD / CRM Business Processes, including the interactions between SD and MM and FICO and CRM.

Support existing SAP CRM related business processes

Ability to quickly understand highly customized and modified processes by ABAP code analysis and problem identification

Support the SAP CRM module by effectively turning over assignments to other regions on a daily basis as well as taking ownership of assignments from other regions in order to expedite issue resolution

Strong alignment and collaboration with other SAP CoE teams

Provide process-oriented business analysis in one or more functional areas

Participates in the delivery of small enhancements of country specific business processes within the framework of a global template

Offer technical solutions to fulfil and implement simple business requirements with standard methods

Realization of SAP system customization in SAP CRM

Solve SAP CRM module specific problems as contact person for our internal and external customers

Provide functional descriptions and business process support to the development team

Create business standard documentation of all new developments

Participates in trainings

Demonstrate flexibility and support for objectives / tasks of other IT organizations

Processes: Sales Order Management, Returns, Repairs, Consignment Process, Back Order Process, workflow.

Experience with Technical Objects à Functional Locations

Familiarity with Enhancements, ALE /IDOCs, LSMW and RFC Interfaces

Roles & Responsibilities

SAP CRM Consultant

This role will be responsible for assisting business users in defining requirements, relative to process & system needs and also in Planning, Designing, Configuring, Testing, Training & implementing solutions. Candidate will have good experience in Run support for resolving day to day issues in CRM Areas.

Generic Managerial Skills

Managing requirement, task, status tracking and reporting. Customer Interaction and Stakeholder handling.