Experience Required:
? Certified Salesforce.com Administrator (ADM-201) or equivalent experience.
? Minimum of 3 years experience with Salesforce.com administration, ideally within an educational environment.
? Proficiency in customizing and creating Salesforce objects, workflows, page layouts, fields, validation rules, reports, and dashboards.
? Experience in user management, roles/profiles, Permission Sets, Sharing Rules, and security settings.
? Excellent understanding of the Salesforce.com data loader for data imports and exports.
? Strong communication skills and the ability to translate complex technical issues into understandable concepts for non-technical stakeholders.
? Highly self-motivated and directed with an attention to detail.
? Must be able to prioritize and execute tasks in a high-pressure environment.
? Knowledge of FERPA and other relevant data privacy regulations is a plus.
Preferred Knowledge, Skills, and Abilities:
? Master’s degree from an accredited college or university in Economics, Computer Science or a similar quantitative field
? Experience with Salesforce.com's Service Cloud and Education Cloud.
? Experience working in a K-12 public school environment.
? Knowledge of databases, project management, and data analysis tools, such as SQL, Stata, SAS, Google Suite, etc.
? Exceptional organizational, communication (oral and written), and problem-solving skills
? Strong attention to detail and data quality
? Ability to deliver in a fast-paced environment, respond immediately to multiple constituencies and meet established deadlines
? Ability to work in a team, with technical and non-technical personnel, and across departmental boundaries
? Flexibility to meet changing departmental needs
? Ability to work on multiple projects simultaneously