Job Description :

Please send me the resumes to and call me at

Title: Salesforce Support (L2) Lead (Lightning & Steel brick CPQ)

Location: Remote till covid then (Mountain View, CA)

Duration: Long term

Required skills:

  • 8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities and Integrations.
  • Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support.
  • Experience in Salesforce Lightning, triaging and debugging configuration-related issues and APEX Code/trigger, etc.
  • Understand peripheral interfaces with Sales Cloud and API integration, managed packages.
  • Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution.
  • Understands SLA, KPIs defined for the Service team and ensured adherence.
  • Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based on offshore.
  • Flexible to provide on-call support for P1 issues.
             

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