Job Description :
  • 8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities. Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support 
  • Experience in Salesforce Lightning, triaging and debugging configuration-related issues and APEX Code/trigger, etc.
  • Understand peripheral interfaces with Sales Cloud and API integration, managed packages
  • Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution
  • Understands SLA, KPIs defined for the Service team and ensured adherence
  • Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based on offshore.
  • Flexible to provide on-call support for P1 issues

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