Salesforce Support Engineer / Lead.

Mountain View, CA Mountain View CA 94043

Date : Jun-15-21

Salesforce Support Engineer / Lead.

Mountain View, CA

Jun-15-21

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

Cloud, Salesforce, SaaS

Sp. Skills

:

SalesForce.com Developer

Permanent Direct Hire

Direct Client Requirement

Required Skills :

Salesforce.com, cpq, salesforce cloud

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

Cloud, Salesforce, SaaS

Sp. Skills

:

SalesForce.com Developer

Permanent Direct Hire

Direct Client Requirement

Required Skills :

Salesforce.com, cpq, salesforce cloud

Preferred Skills :

Domain : IT/Software

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Cambridge Technology Inc
Atlanta, GA
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Job Description :

8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities. Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support
Experience in Salesforce Lightning, triaging and debugging configuration-related issues and APEX Code/trigger, etc.
Understand peripheral interfaces with Sales Cloud and API integration, managed packages
Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution
Understands SLA, KPIs defined for the Service team and ensured adherence
Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based on offshore.
Flexible to provide on-call support for P1 issues

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