Job Description :

 Job title: Salesforce Senior Business Analyst

Location: San Ramon - CA

Job Description:

10+ Years of Exp

Strong communication, negotiation skills and presentation skills to handle business and technical teams

Knowledge and application of principles, concepts, and techniques related to business process design and IT systems development

Extensive participation in projects of high complexity or simultaneous participation in multiple projects of medium to high complexity in a leading role

Ability to work with different teams across disciplines and levels

Data migration from legacy to cloud based systems

Advanced know ledge of Microsoft Excel, PowerPoint, Visio, and Project

Salesforce Certified administrator Knowledge, Skills, and Abilities:

Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Concept for solutions

Configure Salesforce areas like workflows, formula fields, change sets etc

Ass ist functional leads by creating and maintaining objects, fields, field sets, record types, page layouts, permission sets, approval processes, user roles, profiles, groups, sharing rules, workflows, and validation rules

Develop and create customized reports and dashboards

Detail oriented, analytical, good oral and written communication and presentation skills for work in a collaborative


Ability to create visual representation of Business Processes using swim lane diagrams, business process flows, data flows, functional breakdown structures etc


Client Support and Consulting: Provide consulting on Salesforce applications to the client to identify and

satisfy the business needs Analyze end-to-end business processes of moderate to high complexity and, information needs in one or more business functional areas

Understand the client's current and future business environment, effectively anticipate, identify and meet the business needs

Identify, propose and influence IT solutions to business problems; negotiate requirements and deliverables with the client

Evaluate and document alternatives that will provide the most effective solutions to business problems

Anticipate client concerns and questions, and provide timely and professional client-focused communications

Support end user training

Business Analysis:

Create detailed business requirements, design documentation (with user specifications, process documents, and

screen mockups, business use case) Contribute to design sessions with business to ensure all business problems are addressed and strategic

goals met Proactively resolve and/or escalate project issues

Create knowledge transfer documentation for end-users and administrators Train end-users

Troubleshoot customer questions and issues

Comply with SOX and other standard process requirements

Communicate IT processes to the business client


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