Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: Salesforce Marketing Cloud Specialist Location: Duluth, Georgia 30096 Duration: 12 Months Contract Rate: $Negotiable Note: We are looking for more technical marketers to support the organization globally. In lieu of experience, we can take certifications like the Salesforce Marketing Cloud Email Specialist and Salesforce Marketing Cloud Admin. Description: JOB SUMMARY The Salesforce Marketing Cloud Specialist provides the first level of Marketing Automation support for their respective business unit. This includes working directly with key business leaders to fully understand Client business processes and how Salesforce can streamline those processes. The Salesforce Marketing Cloud Specialist will gather business requirements and design solutions based on knowledge of the Client environment while working closely with the Salesforce global team to implement value added solutions. JOB FUNCTION AND RESPONSIBILITIES Provide Tier 1/2 support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues. Oversee regional/functional change management. Collaborate with agency partners and internal data teams to design/develop segments, data extensions, suppression lists, imports and exports. Align to global Salesforce CRM team processes wherever possible to maintain secure & stable environments. Train end-users and support the business during roll out periods. Maintain and communicate system metrics to track trends in usage and data integrity. Own data quality for region/function. Support business by identifying opportunities for process improvement and automation. Gather detailed business requirements and offer recommended solutions to Senior Manager, Global MA. Recommend and prepare documentation on best practices, business procedures, reporting, configuration and master data maintenance that can be handled by super users. Collaborate with other Salesforce Marketing Cloud and CRM Specialists and identify solutions to business challenges. Ensure individual compliance with all Client's policies and procedures including GDPR, CANNSPAMM, CCPA, Sarbanes Oxley, IT and Security. Follow established governance processes and standards. FUNCTIONAL KNOWLEDGE Familiarity with business case development, process documentation, delivery life cycle, and change management in a matrixed and evolving organization Detailed knowledge of the following: Client business processes How to link business processes to enterprise strategy How to create Salesforce Marketing Cloud data extensions, email templates and manage shared content library How to integrate platform systems with standard marketing automation technology such as html. Good working knowledge of the following: Day-to-day operational environment locally, regionally and globally All systems being supported and their impact on the business both regionally and globally The roles and responsibilities of the key stakeholders within the region/function Deep expertise in one or more specialties with broad knowledge across a wide spectrum of industry technologies. Previous experience with Mobile, ERP, and other large system deployment is a plus. QUALIFICATIONS AND EXPERIENCE Bachelor's degree in technology, business, marketing or a related field. Minimum 3 years of marketing automation experience Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management. Successfully influences diverse groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-added solutions. Expert in advanced writing, verbal and other presentation skills. Global business experience is a plus. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc