Job Description :
SFDC Business Analyst Location: Raleigh, NC Job Description Essential Skills Primary Skills Strong Experience in Salesforce.com Business Analysis in Life Sciences domain Strong in understanding BioPharma -Manufacturer-vendor and HCP/ HCO relationships, Patient Services CRM, Payer models, Drug Distribution Models, Pharmacy procurement processes, Financial Assistance programs & Claims processes, Call Center processes including workforce management, REMS processes and FDA's drug approval processes Strong Client facing and stakeholder management skills Experienced in leading small teams (4~6 team members) directly/ indirectly in Agile/ Waterfall/ hybrid environment of Project Management To be able to partner effectively with different team members and teams from various backgrounds, vendors/ service providers and time zones To be able to understand and create data flow, business process diagrams using tools such as Microsoft Visio To be able to write techno functional artifacts, test scripts for application requirements To be able to create documentation for fit gap analysis, source to target data maps for application integration To be able to test Salesforce applications thoroughly and report defects issues diligently To be able to analyze large amounts of data, slice and dice data utilizing reporting tools To be able to Lead User Acceptance Testing sessions with business users To be able to communicate effectively with both developer and business community about business requirements To be able to 'own' projects/ assignments and succeed in project delivery as expected by client Sound knowledge of Interactive Intelligence/ Call center technologies, testing tools such as HP ALM and Issue tracking software- JIRA and Salesforce Reporting Good to have : Salesforce.com Administrator, Service Cloud Consultant Certifications, Trailhead Superbadges, Conga Proactive and be able to thrive in an agile and challenging work environment