Job Description :
Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.
The position is responsible for interfacing with key stakeholders and translating business requirements. Additionally, the analyst will possess hands-on Salesforce.com administration skills. They will understand how changes may impact the entire user universe and will work to educate and provide detailed information for the purposes of governance decision making by the business Responsibilities / Role Description: Document business needs, while being able to distinguish between needs and wants; identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications for Salesfore.com developers. Perform application configuration and customization of CRM system/s (building screens, designing custom objects, developing workflows, etc, including testing and evaluation to ensure quality and consistency Evaluate and implement Salesforce AppExchange solutions and add-ons to enhance the CRM system/s. Prepare and document data conversion requirements for mapping from company systems into CRM Develop, document, and execute test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations, and patches. Develop and maintain end user training documentation and deliver training to users as required. Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities. Support, analyze, and resolve critical production application issues as required. Construct summary and detailed views in Salesforce.com (SFDC) for all CRM subject areas (campaign, lead, prospect, opportunity, pipeline, account, and revenue activities Provide guidance for system/process workflow template development and data filtering criteria within CRM system/s. Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data. Provide oversight on mass data uploads into CRM system/s. Implement new departments into Salesforce CRM platform. Follow new releases, patches, and system updates of CRM system/s. Drive user adoption of CRM systems to ensure compliance and success of the tool. Perform other job related functions as assigned. Required Skills : SalesForce.com 2-5 years of Salesforce implementation experience Experience gathering requirements from cross-functional groups