Job Description :

Job Title: Salesforce CPQ Consultant

Work Location: Mountain View, CA

Duration: Long Term

Rate: DOE

Required Skills:

  • 8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities. Strong knowledge on administrative activities.
  • Experience in Lead Management, Opportunity Management, Salesforce CPQ, Partner community and Deal Registration are the functional area of the support.
  • Experience in Salesforce Lightning, triaging and debugging configuration related issues and APEX Code/trigger etc.,
  • Understand peripheral interfaces with Sales Cloud and API integration, managed packages.
  • Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution.
  • Understands SLA, KPIs defined for the Service team and ensure adherence.
  • Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based out of offshore.
  • Flexible to provide on-call support for P1 issues.

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