Position: Salesforce Service Cloud Subject Matter Expert
Location: Eagan, MN
Duration: Long Term
JD:
Should have worked in marketing, ecommerce, retail business
Should have worked intensely in Salesforce Service Cloud as part of his Business analyst role
Should be able to able to deep dive at an hands on level to be able to collaborate with the technical team
Should have experience working Transformation projects in a global working environment
Should understand the end to end project context – BRD to deployment/releases in an Agile environment with standup meetings, releases etc.
Be able to work with Business/product owners on the one hand and the developers on the other seamlessly
Should have familiarity with the landscape that has SAP, Salesforce products along with surrounding products like Apttus, AEM, Elequa etc, and should be familiar with how these technologies manifest in a landscape.
Experience levels : Total experience 10 to 13 years – Business analyst experience 7 to 10 years
Exposure to agile methodology
Maturity and communication skills paramount.
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