Job Description :

Position: Salesforce Business Analyst

Location: Chicago, IL


Remote till Covid


Job Description: 

•  Exposure to Life sciences/ healthcare/ Pharma ; with service cloud knowledge is a MUST.

•  Understand the business requirement and convert it to Technical Specification which helps the developer to write the code.

•  Expert Level understanding of CRM and its development life cycle.

•  Understands the technical environment and product architecture so as to convert functional requirement to technical requirement.

•  Strong communication and presentation skills

•  Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts

•  Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.

•  Aware of platform-specific design patterns and limits

•  Experience in methodologies such as Agile/SCRUM

•  Familiarity with platform.

•  Responsible for documenting user stories/requirement specification

•  Experience with project and development lifecycle methodologies.

•  Provide necessary detailing to engineering team on requirements

•  Should be able to capture nonfunctional requirements

•  "Should be capable of performing everything that Business Analyst should perform in addition to following responsibilities.

•  Experience in automation of Lead management and Case Management.

•  Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.

•  Working experience in identifying, new SFDC features and functions to meet the business requirements



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