Job Description :
  1. Must Haves:

1) Salesforce Administrator Certified

2) 7 years' experience as a Salesforce Administrator

3) Community Cloud experience

4) Because this role is client facing support the communication skills and people skills must be outstanding

5) This is not a glamourous role. The day to day is support and the people you send must be comfortable with this.

6) Need an independent worker who is not going to rely on being told what to do. The management style of this team is hand's off

7) Team fit is huge for this group

8) Pluses:

i. Cloud Craze

ii. Experience with Learning Management System (LMS)

iii. Marketing Cloud

  1. Interview Process: Phone Interview, then hiring decision short, quick turnaround

Salesforce Administrator

The Salesforce Administrator is an integral part of a team, dedicated to ensuring the full features and benefits of the system are applied to support our initiatives. The Administrator will have excellent technical and communication skills to interface with stakeholders and develop a solid understanding of program needs to provide system support and promote adoption. The role will stay current on new releases and AppExchange solutions, with solid salesforce.com skills, and understand general concepts of Customer Relationship Management (CRM). The right candidate will also be proactive, organized and logical.

Responsibilities

Maintain System Security and Integrity

  • Grant/remove and maintain user licenses
  • Design, create, and maintain user roles and profiles and other sharing groups
  • Maintain, enhance, and create workflows, approval processes, and other business rules

Change Management, User Adoption, and Satisfaction

  • Manage the change control documentation
  • Lead "Change Management" Committee if appropriate
  • Communicate regularly regarding new Salesforce release features
  • Continually seek ways to further enhance the end-user experience
  • Provide support functions as needed

Data Quality and Maintenance

  • Import data as appropriate
  • Monitor and improve data quality
  • Monitor application storage usage and archive data as needed

Report and Dashboard Creation and Maintenance

  • Create and maintain dashboards
  • Create and maintain reports, including folder maintenance

Qualifications

B.A. or equivalent education/experience

Salesforce.com Administrator certification required

3-5 years of Salesforce administration experience

In-depth knowledge of the standard capabilities of SFDC and proven success expanding on those through use of advanced Salesforce features

Strong reporting background using standard reporting tools and Wave Analytics

Detail-oriented and self-starter with strong written and interpersonal skills

Able to work independently and as part of a team

Strong communication skills

Proficient in standard Office applications

Interest in problem solving, data, and software application

             

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