Job Description :

Title: Salesforce Admin/BA

Location: San Francisco, CA

Position Type: Long Term

Job Description:

The Salesforce Business Analyst (SBA) is a self-driven individual with a "get it done" mentality that has a passion for helping organizations solve complex business and technology problems. This person will be the driver that keeps critical content acquisitions for Twitch's Enterprise Platforms Content (EPC) clients flowing. The individual in this role will review incoming Salesforce Contract Acquisition requests which range from workflow, reporting, new feature and systems integrations. The SBA will lead requirements sessions, act as a liaison between clients and EPC's internal Salesforce Engineering Team. The successful candidate will have a minimum of four years of relevant work experience and be adept at managing client expectations, leading development teams, and maintaining scope according to defined requirements. Previous experience with Lead to Cash and Contract Management is preferred.

What You'll Do

  • Review, analyze and triage incoming Salesforce requests through our Case Requests Flow.
  • Assist in the flow of executing contract workflow requests with basic Salesforce admin duties
  • Document requirements in the form of use cases
  • Design and participate in end-user acceptance testing
  • Participate in training content development and Administrator and end-user training delivery

What You'll Bring

  • 4+ years of CRM experience, preferable Salesforce
  • 2+ years of hands-on experience with Lead to Cash or Contract Lifecycle Management
  • Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
  • Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
  • Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
  • Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire

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