Job Description :
Title: Sales Force Program Manager Duration: 1 Year + Location: Baltimore, Maryland Job Description Duties: The Program Manager organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors. Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analysing problems and making recommendations. Demonstrates excellent written and verbal communications skills. Establishes and alters corporate management structure to direct effective and efficient Contract support activities. Must be capable of negotiating and making binding decisions. Education: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline. Master's degree and/or project management certification is preferred. General Experience: At least 12 years of experience in program or project management. Specialized Experience: At least eight (8) years of experience in supervision or oversight of IT related programs or projects. Preferred PM Experience The following experience is preferred A. All Program Manager and Project Manager resources shall possess current certification as Project Managers PMI certified Project Management Professional (PMP ) B. The Lead SalesForce Program Manager resource shall possess eight (8) or more years' experience in deploying capabilities including Sales Cloud and Marketing Cloud. C. The Lead SalesForce Program Manager resource shall possess prior senior level experience with the platform, Lightning Experience, APEX, Visual Force, and out-of-the-box functionality and configuration. D. The Lead SalesForce Program Manager resource shall possess demonstrated experience with the functional and systems architecture, data integration, and content migration over multiple projects. E. The Lead SalesForce Program Manager resource shall possess demonstrated experience with platform administration, declarative and custom application development, configuration, and release management. Lead SalesForce Program Manager Primary Responsibilities The PM shall also champion the continued use and improvement of the SalesForce platform at the Agency. This includes but is not limited to supporting OIT project teams in the best use of SalesForce technology including best practices, risk mitigation, and issue resolution; working with the Lead SalesForce Developer to assess the impact of any/all changes to the platform providing recommendations to OIT management on how to make the best use of the changes and educating Agency staff; analyzing new project requests including gathering information from the customer then recommending a solution including alternatives to OIT management; as well as maintaining expert level knowledge and understanding of the technology.