Job Description :
Description: RPA Support Analyst with a strong technical background to support the RPA support and monitoring of UiPath robots in production. Job functions: · Provide Leve1 & Level 2 support for UiPath application in production. · Co-ordinate with RPA developers for Level 3 support. · Provide monitoring and maintenance of UiPath application and platform in production. · Provide 24x7 technical support for business operations by proactive overseeing, researching and resolving production issues in RPA platform. · Analyze system monitoring data, and make the corrections/enhancements to the RPA solution. · Support with transitioning of new bots into production support by following SOP’s. · Work on performance optimization and maintenance by following operational procedures for RPA. · Contribute to continuous improvement initiatives for Bot performance in production. Qualification: · 2+ years of experience in software development and support experience · 1+ years of hands-on experience in designing/developing /supporting UiPath RPA suite · 1+ years’ experience with leading a Support and monitoring team · Python & .net experience is preferred · IBM BPM experience and ITIL certification is a plus · Excellent analytical ability to trouble shoot issues in Production environment. · Willingness to adapt to and self-learn new technologies and deliver on them. · Excellent verbal and written communication skills with ability to clearly articulate status of requests and issues both with IT and business partners. · Bachelor degree in Computer Science, Information Systems, related technical degree, or equivalent industry experience

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