Job Description :
Title – Team Lead - Mortgage Underwriters
Location: Irving TX
Experience: 6+ Years
Position Type: FTE

Job Description:

Lead a team of Mortgage Underwriters
Deliver on day-to-day process targets in meeting Customer SLAs.
Interact with client operation Managers on a regular basis
Quality Auditing and report out quality measures for the process
Be the first point of contact for the team for resolution on any process queries and flag key risks to business if any issues
Monitor and address performance issues
Organize the day to day work allocation for the Team
Make all necessary day to day decisions which affect the Team and the work processed by the Team
Ensure Compliance and controllership
Follow the governance mechanism established with the client
Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence
Resource Planning, Recruitment and Work Allocation
Deliver on day to day process targets in meeting customer SLA

High School Graduate
Min. of 7-8 years of experience with a minimum of 2-3 year supervisory or Team management experience
Experience on US Mortgage Underwriting (Front Line Underwriting)
Experience in working and coordinating with Upstream Downstream teams of Processor/Closer
Excellent communication skills both oral and written
Ability to manage people, set expectations and review progress
Work allocation and progress measurement and reporting
Communicate with customer stakeholders on day to day operational items
Displays inclination to make specific changes in work methods or systems to improve performance beyond agreed standards
Added advantage if proficient in MS office skills- MS Word, Excel & PowerPoint Presentations.