Job Description :
Position: Operations Associate/Tech Support
Location: San Rafael, CA
Contract: 12 mo.

Must Haves:
2-3 years Helpdesk/Technical Tier 2 Support
o Zendesk, Salesforce, ServiceNow etc.
Strong knowledge of Microsoft Systems (O365, SharePoint, MS Teams, MS Flow)
Ability to notice trends in tickets
o Needs somebody who can close tickets but also understand and address why a trend of raised tickets might come up.
Great written and verbal communication skills
Working and collaborating in a corporate environment
Exposure to Legal Systems or concepts
eDiscovery, CLM, Records Management, Digital Signatures and more

Nice to Haves:
Python
What is a global variable?
SQL
What is an outer join or left join?