Title: UX Content Writer
Location: Plano, TX (Hybrid/3 days onsite in a week)
Duration: Long Term
Job Description:
Responsibilities and Day-to-Day View
Provide UX content writing and strategy expertise.
Manage the end-to-end content for sales, services, and support projects.
Review and collaborate on design wireframes and comps for the best experience.
Make sure content always meets our style guide, editorial, SEO, and accessibility guidelines, and follows the AT&T Brand voice and tone.
Create customer journey maps, wireframes, storyboards, outlines, or other docs that help guide a project's content through several iterations.
Coordinate with Content Leads and other writers to keep copy, images, and wireframes consistent across the site.
Required Qualifications
Bachelor's Degree in English, communications, journalism, or equivalent experience.
3-7 years moderate-level, real-world experience in UX content writing for a consumer audience, with limited experience managing project content independently.
2+ years of experience in content strategy, balancing user testing, industry research, and other analytics with the needs of marketing and business.
3+ years of experience writing UX for digital spaces, such as e-commerce sales flows, mobile apps, support articles, or account management flows.
Exceptional collaboration skills; comfortable guiding stakeholders through customer journeys.
Experience writing or editing microcopy, including error messages, button labels, or status messages.
Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
Preferred Qualifications
1+ years Agile or development cycle experience
E-commerce experience
Experience with design tools, such as Figma, Sketch, or A e XD