.NET SUPPORT ENGINEER
Job Description:
Position : .net Support Engineer
Location : Dallas, TX
Note : This is an Production Support role with POS (point of sales) experience
Job Description - .Net Lead Stores Support
# 8-10 years of IT Experience.
# Skills
o VB, .Net, MVC, C#, WPF, WCF,Backend MS Access, SQL Server - Mandatory
o AWS, DevOPS # Good to have
# Hands on experience in troubleshooting Windows based POS applications buil t in Windows 10 environment.
# Should have experience in working in Production Support Environment.
# Willing to work on Shifts is needed.
# Experienced in working in Offshore Onsite model.
# Familiar with Application monitoring tools like SCOM, New Relic.
# Sound Knowledge Experience with Stores # Point of sales systems
# Retail domain knowledge is a plus.
# Should have good understanding of ITIL process of Incident, Problem, Service request and release management.
# Experienced in any ITSM tic keting tool and understands the way Priority and status of a ticket is determined..
Roles and Responsibilities
# Playing the role of Production support SPOC from Onsite and coordinate and collaborate with Offshore team.
# Ensure proper handover to the support team from the development team post new functionality roll out.
# Work closely with the Offshore counterpart ensuring smooth execution of support.
# Should be able to communicate to business users and understand the requirements.
# Should have experience and very good understanding of SLAs and KPIs and work to meet the goals.
# Participate in P1 P2 bridge calls and expedite the solution and Incident closure within SLA.
# Metrics generation and present to Client.
# Good Communication skills.
Should have experience in
# Service Requests
# Incident Management
# SOP creations
# Configuration related issues
# Root Cause Analysis
# Issue Resolution through code changes using SFRA
# Deep knowledge in Process and Tools for CICD
# Iss ue Bug Fixes (workaround)
# Configuration Tweaks Minor Data Fixes
# Alert and Monitoring tools # SCOM, New Relic
# ITSM Ticketing tools.