Job Description :

JOB RESPONSIBILITIES:

  • Assist clients over the phone, web conference, e-mail, or chat with our software and hardware solutions.
  • Manage EIOBoard support queue by handling tickets according to support standards.
  • Lead EIOBoard deployments from start to finish.
  • Design kiosks, digital display boards, and other customized customer solutions.
  • Light project work ranging from testing, to coding something, to investigating hardware.
  • Improve on our knowledgebase.
  • Report software issues and ensure they are addressed if they are tied to a support case.

REQUIRED EXPERIENCE:

  • Bachelor’s degree in related field, or two or more years of related experience and/or training, or equivalent combination of education and experience.
  • Software development, SQL, and/or testing experience (preferred)
  • Experience with a ticketing system (preferred)
  • Windows server experience (preferred)
  • Experience installing, configuring and imaging Windows desktops (preferred)
  • HTML, CSS, and Javascript knowledge (preferred)
             

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