Job Title: Sr Business System Analyst
Location: Dallas, TX
Description of Services
• College degree or equivalent experience required
• 5 + years of technical support experience preferred
• 5 + years of Windows and Linux skills are required
• 5 + years of scripting with Python, PowerShell, VB scripts etc.
• Must demonstrate strong sense of urgency regarding solving critical business application issues
• Must have excellent customer service, telephone, listening and communication skills
• Problem solving, pattern recognition and, critical thinking skills need to be very strong
• Aptitude to automate manual processes and validations with scripting languages
• Must be able to process multiple sources of information to get to the root of an issue
• Ability to understand and clearly communicate technical information to non-IT personnel
• Maintain a high level of knowledge for application layer frameworks such as the OSI Model
• Must be able to minimize downtime by rapidly diagnosing and resolving problems
• Be able to track and document information regarding troubleshooting techniques
• Ability and willingness to work overtime and be on call for urgent production issues
• Ability to work on Agile projects with scrum
• Specialize in problem identification and proposal of alternative solutions
• Adept at working on multiple projects simultaneously
• Experience in banking industry (wealth management) is a plus
Deliverables:
• Support multiple applications in Wealth Management domain including third party applications
• Manage and Maintain Enterprise applications using SDLC methodology
• Review application logs and Enterprise application monitoring to proactively prevent application failures
• Create documentation to be included in knowledge base of issues and resolutions
• Works with 3rd party vendors and internal IT departments as appropriate to research and resolve problems
• Work with internal TCB business teams to establish application requirements and implementation expectations
• Participate in critical major incident resolution and treat such events a top priority
• Consistently demonstrate open collaboration with your teammates
• Perform software upgrades and other Technology Lifecycle Management activities
• Develop and maintain scripts for the team for proactive monitoring and automation
• Patch validation
• Technical POC for vendors
• Run archiving events
• Configure and setup application monitoring tools and ensure alerts are monitored and actioned
• Manage incident and handle escalations within SLA
Acceptance Criteria:
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Client may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
Other:
EXTENSIVE BACKGROUND CHECK PROCESS FOR THIS CLIENT. MAKE SURE YOUR CANDIDATE IS AWARE THAT IF CHOSEN, THE BACKGROUND PROCESS MAY TAKE UP TO 4 WEEKS TO COMPLETE. YOU AS THE SUPPLIER WILL BE RESPONSIBLE FOR THE EXTRA COST OF ANY OF THE CHECKS LISTED BELOW THAT AREN'T ALREADY RAN IN OUR STANDARD PROCESS:
1. SSN Trace
2. Previous Employment Verification/Reference (7 years)
3. Education confirmation (degrees only)
4. County criminal - 7-year search (all AKAs that appear on SSN Trace/Credit report)
5. Federal criminal – 7-year search (all AKAs that appear on SSN Trace/Credit report)
6. National Criminal Database Search
7. Homeland Security Search – OFAC + 100 other lists (terrorist, fugitive, individuals excluded from federal procurement, non-procurement, and reciprocal programs)
8. Federal Sanctions and Exclusions – includes GSA Excluded Parties List System and OIG List of Excluded Individuals/Entities
9. If the contractors have worked/attended school/lived outside of the US in the last 7 years, an international check of these requirements is a must.