Job Description :

Position: SAP Hybris Consultant

Location: Chicago, IL - Remote

Job Description:

•3 years of SAP Hybris experience

•Experienced handling Customer requirements, Customer portal design & Testing

•Testing of the eCOM solution…critical to ensure the solution is easy for the customers to use from logging to order tracking, etc.

•Tracking of all defects and enhancements needed to support the release and onboarding.

•Customer communication…content and execution

•Customer Training…content and execution

•Managing and tracking customer feedback…creating surveys, gathering results, etc.

•Maintaining customer onboarding metrics to include log-in and order status…leverage and build necessary dashboards

•Defining plans on how to improve customer onboarding…e.g. manual order fees, etc.

•Maintaining customer and SKU master lists…what products should be on the site and which customers are targeted

•Leadership report outs…prepare slides on the status of onboarding activities

•Lead daily meetings to drive project activities


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