Job Description :

• Be part of a team of product specialists managing the critical services from the SWIFT Central Control Centre.
• Participate in day-to-day monitoring and control activities, problem management and change implementation
• Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution
• Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure
• Identify and automate repetitive and manual tasks in the day to day service operations
• Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service.
• Work with other SRE’s to standardize product monitoring dashboards and identify opportunities for synergy between those products
• Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems
• Maintain and improve procedures, processes and documentation relevant to the supported products
• Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications
• Bachelor Degree in IT / Engineering or equivalent work experience
• Proven experience with HP-UNIX / Linux
• Proven experience with big-data analyses tools like Kibana and ElasticSearch
• Experience with Oracle or other DB Platforms
• Experience with automation/scripting to optimize operational product management
• Good communication skills in verbal and written English
• Analytical and methodical in problem investigations and approach
• Disciplined and procedure/process oriented
• Ability to work under pressure and be part of a multicultural team



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