Immediate need for a talented ServiceNow Technical Specialist. This is a 12+ Months contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-16074
Pay Range: $50 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision).
Key Responsibilities:
- Project Management
- Conduct meetings with project sponsor, stakeholders, and project team.
- Create and maintain project management artifacts such as project scope, WBS, status reporting etc.
- Keep projects on time while meeting required deliverables for assigned projects.
- Maintain positive team atmosphere.
- Requirements Gathering and Analysis
- Gather requirements using Agile/Scrum SDLC process within ServiceNow.
- Capture business requirements and translate to cost effective, sustainable technical solutions.
- Facilitate and support development and testing phases.
- ServiceNow Implementations -Perform end to end implementations using ServiceNow Engagement Methodology.
- Ensure best practice adherence for core system setup, development, security, tuning and performance.
- Perform integration's as needed while maintaining data security.
- Coordinate release planning and implementations.
- Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.
- Assist team with platform maintenance activities such as upgrades, license harvests, security hardening initiatives, and defect fixes.
- Provide our ServiceNow user community ad-hoc support with reporting, dashboards, navigation, and general platform inquiries.Key
Requirements and Technology Experience:
- Must have-ServiceNow, CMDB, ITIL, Agile, Java, Javascript, Project Management, SDLC, ITSM, ITAM.
- College diploma or university degree in Information Technology or related discipline
- Minimum 3 years hands on development and implementation experience with ServiceNow, including: ITIL processes, Flow Designer and Workflow Editor to configure workflows, developing complex catalog items, customizing Service Portal widgets and pages, and Service Portal components.
- Experience with database concepts and system management
- Minimum 8 years of technology development experience.
- Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies
- Minimum 2 years’ experience managing projects
- Strong written communication, verbal communication, and organizational skills
- Ability to handle multiple priorities, while meeting deadlines
- Strong experience in project management.
- Extensive problem solving, analytical, and troubleshooting skills
- Strong interpersonal, collaboration, and negotiation skills
- Positive attitude, self-starter with skills to lead working groups, propose alternative designs/ approaches to meet requirements while adhering to best practices, and create consensus
- Extensive experience with standard desktop tools, including Microsoft Office.
- Other preferred, not required:-ITIL v4 Foundation or higher.
- ServiceNow System Administrator.
- ServiceNow Implementation Specialist.
- CSM Certification desirable
- PMP Certification.
- Experience of 3- 5 years in IT Service Management space
- Bachelor’s degree in a technical field
- In-depth knowledge and work experience of Incident Mgt, Problem Mgt, Change Mgt, CMDB and Service Catalog
- Excellent knowledge and work experience on ServiceNow Tool with increased focus on CMDB
- Ability to manage the ServiceNow CMDB CI Lifecycle
- Knowledgeable of Unix, Linux, Solaris, AIX and ESX
- Ability to analyze discovery logs and resolve issues
- Exposure to Agile methodologies and Scrum Methodology
- Very good written / oral English communication skills including customer presentations.
- ITIL V3 OR ITIL 4 Foundation Certification
- Interpersonal skills to help negotiate priorities and to resolve conflicts among Project Stakeholders.
- Strong analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
- ServiceNow - System Administrator Certification (preferred)
- Exposure to modules like ITBM / HRSD / GRC.
- Scrum certified (optional)
Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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