Immediate need for a talented IT - Service - Lab Computing Analyst. This is a 03+ Months contract opportunity with long-term potential and is located in Raleigh, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-30013
Pay Range: $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.
- Implements customer specified benchtop computing design and processes.
- Administers and assures connectivity of customer’s Windows based platform.
- Conduct and maintain inventories of client systems.
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers.
- Manage On-boarding, retirement, and relocation of equipment.
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
- Ensures adherence to client’s corporate policies through periodic reporting and compliance programs.
- Acts as the technical support contact for instrument vendor.
- Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams.
- Provides technical support for new system validations and change management efforts.
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client.
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week.
- Acts as client Liaison for software/hardware related inquiries.
- Participate in client team meetings.
- Provides support across all client Enterprise practices as required.
Key Requirements and Technology Experience:
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
- Bachelor’s degree in Computer Science or technology related field with 1-2+ years of technical experience
- OR
- Associate degree and 4+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
- Must be able to remains in a stationary position more than 25% of the time.
- The person in this position needs to occasionally move inside and outside labs.
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds.
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Our client is a leading Biotechnology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.