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VoiceBase
San Francisco, CA
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Job Description :
VoiceBase is a rapidly growing second generation Customer Experience Platform that provides fast, easy, flexible analytics for phone calls and ALL customer interactions across the entire enterprise. We help enterprises make better decisions by using AI to predict customer behavior. We operate at scale, provide enterprise grade security, and are PCI certified. Our customers include Fortune 500 companies, call centers, and voice application developers.

We are seeking a full time Site Reliability Engineer (SRE) to join our DevOps team. The position is remote anywhere in US. You will be a core member of the team and report directly to the VP of Operations. Our stack consists of MongoDB, ElasticSearch, Vault, Consul, HAProxy, Pulsar, Zookeeper, Vault, Jenkins, Rundeck, K8, AWS, Java, Solace to name a few.


Responsibilities:

You have a drive to address challenges and can tackle them without supervision. If you see an opportunity to improve a situation you jump on it. You want to share your DevOps experience and gain new knowledge from your teammates. This is not a role for a ticket taker.

Design, test and implement solutions to the hardest Ops problems in a PCI/SOC 2 certified public/private cloud and data center environment.
Help us achieve the next level of automation for scalability, reliability and uptime
Champion the best security practices for our systems.
Collaborate with DevOps and Development teams to improve quality, uptime and monitoring.
Continuously improve Ops tools and processes.

Competencies:

A minimum of 6+ years of experience and track record of IT Ops and cloud maintenance.
BS in Computer Science or Engineering
Demonstrated ability to provide technical ownership in a dynamic, fast-paced environment.
Strong proficiency in one of the following Python, Ruby, Bash or Perl scripting.
Demonstrated ability to prioritize and solve complex Ops tasks and troubleshooting in a distributed compute environment.
Hands-on experience with Chef, K8, Rancher and AWS services
Experience with Linux, CI/CD, ElasticSearch Suite, Grafana, APM, IT security, monitoring and visualizing performance metrics preferred.
Helpful – Experience with PCI, SOC, ISO, and HIPAA certifications.
Helpful – Experience with Automatic Speech Recognition and NLP
Helpful – Experience with Tableau/Looker/PowerBI and Hadoop/Spark



VoiceBase provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Recruiters and 3rd Party services not requested.