Position: SAP OTC Business Systems Analyst - 50674-1
Location: Santa Clara, CA (Hybrid- 2 to 3 days onsite)
Requirement Summary:
Work closely with Business Systems Analyst team to determine optimal solutions addressing the functional requirements.
Translate requirements and functional specifications into technical specifications documentation.
Design, Develop and Maintain a diverse set of SAP Objects based on the business needs.
Conduct design reviews, code reviews as per established SDLC guidelines.
Proactively monitors and supports the production landscape to address issues.
Technical and Experience Requirements:
Required Technical Proficiency Does the candidate have direct, hands-on experience with our core needs?
In-depth understanding of SAP SD and its integration with MM, FI, R2R, Shipping, and Billing
Deep functional knowledge of end-to-end OTR processes (Net new orders, Renewals, RMA, Credit/Debit memos)
Experience with SAP RAR (reconciliation) and GTS (trade compliance)
Hands-on experience with OTR integrations, especially CPQ/SFDC, EDI, and OneSource
Knowledge of outbound logistics, invoicing, and quality management
Relevant Project Experience Have they done work that is highly similar to this project in scope, scale, and complexity?
Proven experience in an SAP production support role, not just implementation
Experience supporting critical financial periods (month-end and quarter-end close)
Specific examples of supporting third-party fulfillment processes (e.g., Flex, Flash)
Experience working in an agile software delivery environment
Autonomy & Problem-Solving Can they work independently, troubleshoot issues, and deliver results without constant supervision?
Ability to independently manage production issues and defect fixes
Strong analytical skills to identify root causes of system gaps or data corruption
Can own the design and provide creative solutions for SD-related production fallouts
Demonstrates strong troubleshooting skills to resolve issues promptly
Communication & Reliability Are they clear, concise, and professional? Do they seem dependable and able to provide regular status updates?
Experience working closely with business groups in the Quote to Cash area
Can clearly understand and document "AS-IS" business processes
Ability to document root cause analysis and functional designs
Scope & Expectation Alignment Do they understand the project goals, deliverables, and the temporary nature of the contract?
Understands the primary goal is owning production support to keep the environment bug-free and stable
Acknowledges the role involves supporting all OTR processes and ongoing reconciliation activities
Demonstrates a "passionate," customer-focused attitude to provide the "best possible experience" for users