Role: Salesforce Administrator
Location: Cincinnati, OH
Duration: 1 year
Responsibilities
· Create and maintain user accounts, profiles, roles, and permission sets
· Map Salesforce hierarchy and territories in response to personnel changes
· Administer both standard and custom objects in Sales Cloud and Service Cloud
· Complete mass uploads and updates of data as required
· Perform daily system implementation, configuration and tuning
· Ensure data integrity by merging duplicate leads, contacts, and accounts
· Build and maintain business workflow using Process Builder processes, Flows and Workflow Rules
· Implement and maintain integrations with key external systems
· Review upcoming Salesforce releases and address any impact to the Salesforce organization including third party applications and integrations.
· Create reports and dashboards for complex business needs and for monitoring data quality
· Troubleshoot escalated issues within the Salesforce organization
· Provide subject matter expertise in planning meetings for determining how to fully leverage Salesforce capabilities and available apps on the AppExchange to meet company goals
· Work closely with the Marketing team to ensure data within Salesforce and Pardot is clean and required fields are completed to support marketing initiatives
· Review and remove unused fields, objects, reports and dashboards
· Maintain neglected leads, opportunities, accounts and contacts per a set strategy
· Reinforce established best practices across the Salesforce organization
Qualifications/Requirements
· Bachelor’s degree in MIS, Software, Technology or other relevant field; or equivalent professional work experience
· 3+ years in work-related Salesforce administration
· Current Salesforce.com Administrator Certification
· Strong understanding of Agile/Scrum methodologies
· In-depth knowledge and demonstrated ability to use the standard capabilities of the Salesforce.com platform
· Demonstrated successful implementation of expanding upon the standard capabilities using Process Builder and Flows
· Demonstrated ability to create reports and dashboards for the needs of various business areas
· Demonstrated successful implementation of apps from the AppExchange and/or integration with external systems
· Demonstrated experience in updating an existing Salesforce.com organization to provide solutions for reporting, business workflows and enhanced functions
· Demonstrated strong organizational, analytical, problem solving and communication skills
Preferred Technology Experience/Skills
· Salesforce Lightning
· Salesforce.com Sales Cloud
· Salesforce.com Service Cloud
· Salesforce.com Data Loader
· Process Builder, Flows, Workflow Rules
· Administration of apps from the AppExchange
· Creation of complex reports and dashboards within Salesforce