Role: Salesforce Administrator
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Location: Cincinnati, OH word-spacing: 0px;">Duration: 1 year
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word-spacing: 0px;">Responsibilities
word-spacing: 0px;">· Create and maintain user accounts, profiles, roles, and permission sets
word-spacing: 0px;">· Map Salesforce hierarchy and territories in response to personnel changes
word-spacing: 0px;">· Administer both standard and custom objects in Sales Cloud and Service Cloud
word-spacing: 0px;">· Complete mass uploads and updates of data as required
word-spacing: 0px;">· Perform daily system implementation, configuration and tuning
word-spacing: 0px;">· Ensure data integrity by merging duplicate leads, contacts, and accounts
word-spacing: 0px;">· Build and maintain business workflow using Process Builder processes, Flows and Workflow Rules
word-spacing: 0px;">· Implement and maintain integrations with key external systems
word-spacing: 0px;">· Review upcoming Salesforce releases and address any impact to the Salesforce organization including third party applications and integrations.
word-spacing: 0px;">· Create reports and dashboards for complex business needs and for monitoring data quality
word-spacing: 0px;">· Troubleshoot escalated issues within the Salesforce organization
word-spacing: 0px;">· Provide subject matter expertise in planning meetings for determining how to fully leverage Salesforce capabilities and available apps on the AppExchange to meet company goals
word-spacing: 0px;">· Work closely with the Marketing team to ensure data within Salesforce and Pardot is clean and required fields are completed to support marketing initiatives
word-spacing: 0px;">· Review and remove unused fields, objects, reports and dashboards
word-spacing: 0px;">· Maintain neglected leads, opportunities, accounts and contacts per a set strategy
word-spacing: 0px;">· Reinforce established best practices across the Salesforce organization
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word-spacing: 0px;">Qualifications/Requirements
word-spacing: 0px;">· Bachelor’s degree in MIS, Software, Technology or other relevant field; or equivalent professional work experience
word-spacing: 0px;">· 3+ years in work-related Salesforce administration
word-spacing: 0px;">· Current Salesforce.com Administrator Certification
word-spacing: 0px;">· Strong understanding of Agile/Scrum methodologies
word-spacing: 0px;">· In-depth knowledge and demonstrated ability to use the standard capabilities of the Salesforce.com platform
word-spacing: 0px;">· Demonstrated successful implementation of expanding upon the standard capabilities using Process Builder and Flows
word-spacing: 0px;">· Demonstrated ability to create reports and dashboards for the needs of various business areas
word-spacing: 0px;">· Demonstrated successful implementation of apps from the AppExchange and/or integration with external systems
word-spacing: 0px;">· Demonstrated experience in updating an existing Salesforce.com organization to provide solutions for reporting, business workflows and enhanced functions
word-spacing: 0px;">· Demonstrated strong organizational, analytical, problem solving and communication skills
word-spacing: 0px;">Preferred Technology Experience/Skills
word-spacing: 0px;">· Salesforce Lightning
word-spacing: 0px;">· Salesforce.com Sales Cloud
word-spacing: 0px;">· Salesforce.com Service Cloud
word-spacing: 0px;">· Salesforce.com Data Loader
word-spacing: 0px;">· Process Builder, Flows, Workflow Rules
word-spacing: 0px;">· Administration of apps from the AppExchange
word-spacing: 0px;">· Creation of complex reports and dashboards within Salesforce