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Position:- Oracle PL/SQL experience folks who has worked in production support environment.
Location: Richardson TX – Remote is fine with COVID

Skills: JD: Mandatory skills Oracle PLSQL Skillset Databases Good to have skills Oracle PLSQL Skillset Databases Requirement Type Support Experience range 812 years Role Support Analyst Work location Cognizant office Client office with city state Client location Richardson TX USA Client WFH till Nov Alternate location with facility details Client interview NO Willing to take contractors YES Duration of Requirement LONG TERM Open for UpSkilling Applicable for all requirements NO Remote Option YES WFH till Nov Technology Oracle PLSQL Databases RX CLAIM Production Support Support troubleshooting client issues with high level data analysis and project review Assist in support hours of operation and off hour production emergencies Perform level of effort estimates for assigned tasks and change orders Identify root causes of technical issues in production and out of box failures Develop code updates to fix reported defects Provide detailed information with Tier 1 clients as required Implement best production support programming practices Engage Service Operations Customer Satisfaction Incident management SLA management Service requests fulfillment Operations Governance process reviews Business enabler Customer connects Automation Demand reduction through automation Innovation Service Improvements Opex Cost optimization Process standardization and reviews Metrics Management Compliance

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