Work Location: Conshohocken - PA USA
Job title: NEW RELIC ENGINEER
Onsite/Hybrid: 1 W 1st Ave, Conshohocken, PA 19428
Vaccination NOT Required
Mandatory Qualifications:
1. New Relic
2. SolarWinds
Job summary
Seeking highly skilled Monitoring Tools (specifically New Relic) Engineers to work on specific deployment projects in Europe. They must come in knowing the New Relic platform from agent deployment and setup to building alerts, dashboards and setting up AIOps in the New Relic platform.
The main focus for these effort is New Relic, working knowledge of SolarWinds, NetScout, and Firemon would be a plus. Understanding of ServiceNow is also good but not required. Your ability to work closely with New Relic directly is also critical
Roles & Responsibilities
Should know IT infra-Services Management
Should have an understanding of the commercial models and sound knowledge of ITIL- Service Delivery and Service Management concept
Act as the Single Point of Contact for the Delivery of the project
Responsible for End to End Service Delivery for the portfolio being managed
Devise Corrective and Preventive actions for any Service Level breaches, near misses, and Customer escalations
Integrates Service Management Office into the service delivery.