Job Description :

Microsoft Dynamics CRM Consultant 
King of Prussia, PA
Duration: 6 monthcontract

Industry: manufacturing/distribution

Required Skills: Microsoft Dynamics 365

Yearsof Experience: 4

The CRM Senior Consultant is the primary contact for theCustomer Relationship Management (CRM) applications and integrations. Thisposition is responsible for maintaining the CRM systems including updates,enhancements, building reports, managing dashboards, workflows, using the CRMUI to make changes to the system/processes and security. Monitors end-userusage of systems and performs daily administrative and user support tasksincluding troubleshooting, documentation, and user provisioning.

 

This role will work closely with many different areas tosupport the company, project teams and information technology staff to ensureoptimal value and customer service is derived from our CRM system.

 

 

KeyCharacteristics:

 

?        Technicalminded resource with excellent business understanding.

?        Understandsthe business processes and how to configure CRM to address businessrequirements and process needs.

?        Analyticalmindset to collect and research data; can use intuition and experience tocomplement data.

?        Worksdirectly in the business groups to define new areas of improvement andprioritize process improvements.

?        Participatesin design reviews, develops recommendations for how to improve or redesignrelevant software tools to meet the needs of the company’s process design.

?        Abilityto translate technical information in clear, readable documents to be used bytechnical and non-technical stakeholders.

 

 

Dutiesand Responsibilities:

 

?        Multiple years and examples ofproven business analyst skills to quickly analyze and understand a new businessrequirement and translate back to IT to deliver solution.

?        Experiencewith CRM configuration, workflows / Microsoft Flow

?        Generalunderstanding of how relationships in a database work

?        Convertbusiness processes and requirements into CRM configuration using the CRM UI tomake changes to the system, workflows, and configuration.

?        Troubleshoot,analyze, correct, and prevent recurrence of issues related to CRM system. Communicates status of issues and high-priority cases to users and managementas needed.

?        Createand provide various business analytic reports for CRM users and otherdepartments as assigned.

?        Gain anunderstanding of the underlying business, data, and processes sufficient toprovide expert advice to users in the use of Dynamics CRM.

?        Promotethe proper and effective utilization of the CRM application by coordinatingtraining and working with end users to support company operations.

?        Work asoperational system administrator for CRM, including maintenance, enhancements,policing of data, and research.

?        Participateor lead the delivery of environment and integration point changes incollaboration with business analysts, vendors, and users.

?        Greatattitude that always exudes a “can do” approach.

?        Strongability to build relationships within both business and IT.

 

 

Knowledge,Skills and Abilities:

 

?        Familiarity with CRM or databasesystems, preferably Dynamics 365 or prior versions.

?        Working knowledge of supportingrelevant technologies (Office365, SAP, and Web forms) 

?        Abilityto generates creative solutions and use feedback to modify designs.

?        Knowledgeof SQL databases, configurations, and queries

?        Demonstratesattention to detail.

?        ProblemSolving - Identifies and resolves problems in a timely manner; Gathers andanalyzes information skillfully; works well in group problem solvingsituations.

?        Abilityto respond promptly to customer needs and solicits customer feedback to improveservice.

?        Writesclearly and informatively and presents numerical data effectively.

?        Understandsbusiness implications of decisions.

?        Reactswell under pressure and accepts responsibility for own actions; Follows throughon commitments.

?        Demonstratesaccuracy and thoroughness, monitors own work to ensure quality.

 

Educationand Experience Required:

 

?        Bachelor's degree in computing orbusiness-related discipline or equivalent in education and experience.

?        4-6 years of customer service, processimprovement or related experience.

?        4 years of experience workingwithin a CRM environment, preferably Microsoft Dynamics 365

 

             

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