Project Overview
This role supports the AI Assistance Everywhere initiative, focused on improving customer experience, resolution rates, and engagement through personalized, contextual, and scalable solutions.
Key areas of work include:
- PPA Discoverability
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- Phase 2: Personalization Expansion
- Embedded PPA Experience (Help Pages & Contact Us)
- Resolution Rate & Abatement
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- Contact Us Redesign
- Personalization Recommendations
- Contextual Help Widgets (Email & IPS)
- Chat Enhancements
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- UI improvements (transitions, animations, motion)
- Resizable widgets (Flexi Frame Cards)
- Resolution feedback & surveys
- Proactive PPA FAB and Live Async Chat
- Additional Initiatives
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- IPS for Debit Card & Invoicing
- UK Holds Widget Update
- Venmo Gen AI Search
- Venmo Secure Message Inbox
Team / Reason for Need
- Team: Help Center & PPA Discoverability
- Reason: Oslo & XAI integrations, PPA development, UI design initiatives
- Extension: Possible based on performance and budget
Responsibilities
- iOS development, testing, and bug fixes
- Cross-functional collaboration
- Standard software engineering best practices
Required Skills
Top 3 (stack-ranked):
- Strong problem-solving skills
- iOS development
- Swift programming
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.