Job Description :
This is Santhosh Greeting from Nityo Infotech Corp. Hope this email of mine finds you well.. please find the job description below let me know your interest Role : Support Analyst Location: Richardson, TX Mandatory skills: Unix/Linux, PL/SQL Production Support Experience Good to have skills: Healthcare/Pharmacy Benefit Knowledge The position requires off hours coverage that may fall outside of the normal primary or secondary support rotation. In this support role, one will be expected to: - possess problem solving and analytical skills that will help triage production support incidents and provide timely resolution. - perform ITIL functions including but not limited to Incident, Change and Problem Management for supported applications. - perform incident trend analysis and defect elimination planning. - conduct Root Cause Analysis (RCA) for high priority incidents/issues. - Act as the primary support liaison with 3rd party vendors. - maintain the application patching updates and vulnerability remediation. - maintain support documentation. Required Qualifications - 5+ years’ experience working within a large call center operations infrastructure team. - Strong knowledge in any one of the major IVR platforms like Nuance, Avaya, Cisco. Nuance Voice Platform (NVP) is highly preferred. - Good understanding of Telephony protocols like SIP, VOIP etc. - Minimum 3 years working experience with Windows applications and Windows Operating Systems (OS). - Experience with Unix/Linux OS. - Experience with SQL queries. - Strong written and verbal communication skills and ability to interface effectively with team members, or IT groups and business users is required. , Santhosh.N Nityo Infotech Corp. Suite 1285, 666 Plainsboro Road Plainsboro , NJ , 08536Phone : 4036 Mobile Fax: E-mail: please your vendor details vendor list “If you feel you received this email by mistake or wish to unsubscribe, kindly reply to this email with “UNSUBSCRIBE” in the subject line”

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