RedLeo Software Inc
Wilmington, DE
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Job Description :
This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), MacBook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.

Note This position would potentially be split between remote and on-site hours at our Milwaukee location. Candidates will be required to wear a mask the entire time they are in any state building. Candidate should also note that this position will require lifting/moving of IT equipment up to approx. 50lbs.

Desktop Support 5+ years. Must currently live within 75 miles of Milwaukee, WI

SKILLS - REQUIRED:
Providing support and technical assistance for proprietary software to general public or non-technical users
MS Package & Deployment Wizard
Do you live within 75 miles of Milwaukee, WI
Remote Desktop Management Tools
Experience in Technical Writing and Documentation
Analytical/problem solving skills
Customer Service
Excellent oral and written communication skills and advanced customer support skills
Good organizational skills and attention to detail
Planning
MS Office products
Active Directory Tools
General understanding of LANDesk (for patch management, software deployment, inventory management and remote control)
Installation and Maintenance of PCs
Knowledge of VMware Workstation, Microsoft VPC, or similar product.
Trouble shooting all hardware.
Application Support
MS Windows 10
Provide Three Work Reference


Client : Government
             

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