Pyramid Consulting Inc.
Alpharetta, GA
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Job Description :
Immediate need for a talented CRM Support Specialist – MS Dynamics. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-80308
Pay Range: $38 - $41/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • The main responsibilities of a CRM Support Specialist encompass a blend of technical, analytical, and interpersonal skills:
  • User Training and Support: Provide training and ongoing support to team members using the CRM system, ensuring they understand how to effectively leverage its tools and capabilities.
  • Release Support: Create, update, and maintain necessary documentation, videos, and guides for releases; Provide ongoing functional trainings, e.g. features releases and office hours.
  • User Feedback Management & Insights: Collect and analyze customer feedback from user chats, super user community, usage analytics, ticket insights, using insights to make recommendations for service improvements and product enhancements.
  • Inquiry Management: Triage support tickets to ensure timely and effective resolution; Collaborate with other teams to address and resolve complex issues.
  • New User Onboarding: Support the onboarding process for new users including system setup and access, documentation, training, etc.
  • Analyze support & usage metrics: Develop and provide metrics in a timely manner to track the overall support performance, identify trends / themes or areas for improvement in support, documentation or training.
Key Requirements and Technology Experience:
  • Skills-Customer Service, MS Dynamics /CRM , User Training.
  • 2+ years experience with Microsoft Dynamics CRM is essential; Experience with Client is a plus
  • Strong communication skills and ability to communicate technical information clearly and concisely to non-technical audiences
  • Proven customer service skills and ability to communicate effectively with users, listen to their needs and provide empathetic and helpful problem solving and support
  • Problem solving skills and the ability to identify, analyze and resolve issues in a timely and efficient manner
  • Strong written and verbal communication and excellent presentation skills
  • Excellent organization skills and time management
  • Experience in organizational change management
  • Experience working on enterprise wide or global programs of work
  • Strong analytical skills to be able to analyze data and identify trends to identify areas of opportunity for training or potential feature enhancements
  • Should demonstrate a proactive & positive attitude: independently identifying and undertaking tasks with a problem-solving mindset
  • Collaborative mindset and ability to work effectively in a team.
Our client is a leading investment, advisory and risk Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Client : Pyramid Consulting, Inc
             

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