Job Description :

Position: Business Systems Analyst Genesys IVR | Insurance Domain || Hybrid in Jersey City, NJ (Local only)

Location:Hybrid in Jersey City, NJ (Local only)

Duration: 6 month CTH

Visa: USC,GC and GC-EAD

Note: Linkedin profile is a must

Job Description:

We re looking for an experienced Business Systems Analyst (BSA) with hands-on knowledge of Genesys platforms and Interactive Voice Response (IVR) systems, ideally within the insurance industry. You'll serve as the critical bridge between our business users and technical teams, ensuring successful delivery of customer engagement solutions that drive efficiency, quality, and innovation.

This is an exciting opportunity to work in a dynamic environment where your insights will directly shape user experience and operational workflows across voice channels.

             

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