Job Description :

Business Analyst for the State of Georgia

Location: Atlanta, GA

Duration: 12 Months

Dept: GTECH - (654761)

Work Schedule: 100% Remote

  • Georgia Tech seeks a Business Analyst to help map out the ServiceNow business requirements with the General Counsel's, Conflict of Interest office and provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems.
  • The Analyst will lead in the definition of user business requirements and assure they are appropriately addressed in application implementation. Redefine business processes to maximize application usage as required.
  • This position will interact on a consistent basis with: assigned user group management and staff, technical project management and staff. This position typically will advise and counsel: assigned user group management and staff, technical project management and staff.
  • This position will supervise: NA (may provide work guidance).
  • Document and analyze more complex user business processes and requirements; identify solutions including modification of business process.
  • Develop specifications and test plans associated with system development or modification
  • Advise and support technical group in systems development
  • Lead testing of new or modified systems
  • Provide communications link between user and technical group
  • Prepare reports and other documentation related to system assignments
  • Provide ongoing user support including troubleshooting and resolution of more complex system issues
  • Perform other duties as assigned
  • This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently. Experience in ServiceNow platform. Knowledgeable in IT Service Management & Governance, Risk, and Compliance modules. Prior experience with Conflict of Interest tools, processes, and procedures.

Robert Woods

5975 Shiloh Road, Suite 114, Alpharetta, GA 30005


Client : State of Georgia


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