Key Responsibilities:
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Should have 5+ Years of IT Experience
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Healthcare Domain Knowledge
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Good Communication Skill (Vendor & Infra Co-ordination)
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Knowledge on Application Support, Ready to work on late hours to have more SyncUP with US working hours.
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Basic Infra Knowledge (Server, DB, Network, SSL Certificate, Upgrade, Migration, etc.)
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Troubleshoot issues related to installation, upgrades, and patch deployments across multiple environments (test, staging, production).
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Collaborate with vendors, internal IT teams, radiologists, and clinical stakeholders to ensure smooth application performance
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Participate in the testing and validation for Upgrades and configuration changes.
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Monitor system performance, availability, and reliability; proactively address potential issues.
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Document issues, resolutions, and standard operating procedures for knowledge base use.
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Ensure compliance with HIPAA, data security, and clinical IT policies.
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Provide after-hours or On-Call support as needed for critical incidents.