Job Description :


Hope you are doing well,

Please do let me know if you are interested in this position.

Position: Salesforce Administrator

Location: Durham, North Carolina

Duration: 6 Months to 1 Year

Client & End Client: NTT Data, Inc & BCBS

Job Description:

Location: Durham, NC Remote till covid

The Salesforce Administrator will lead the ongoing development of our deployment. The successful candidate will have a record of success in improving processes and adoption using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, Prospecting, Qualification, Quote to Card, and Customer Support. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Key Duties & Responsibilities

Serve as a system administrator for the environment with 2500+ users

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Complete regular internal system audits and prepare for upgrades

Manage data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests.

Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

Assist in training of new users, and grow the skill set across the organization

Effectively act as the liaison between our users, vendors and the application development teams

Work independently with members of the user community to define and document development requirements

Skills Required

Excellent project management skills and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes

Please feel free to reach out to me if you have any questions.

TechnoGen, Inc.

a CMMI Level 3, ISO 9001:2015,

ISO 27001:2013 & ISO 20000-1:2018 Company


Jyothi M

US IT Recruiter


Email: .


4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151

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