Job Description :
Position: Quality Analyst (with Cyara)
Key Skill: Cyara, Extensive testing background contact centre applications and performance testing tools (Jmeter and HP Performance Centre
Required Qualifications:
• Proven track record with a minimum of 7 years software/computer engineering experience
• Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
• 5+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices.
• 5+ years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams.
• Experience with Performance testing using Jmeter (Nice to have)
• Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Experience using Agile Central, Selenium, and Cyara for automated testing.
• Experience with tools like JMeter, New-Relic, Performance Center and programming on JAVA.
• Excellent communication and presentation skills.
u> span style=" font-size:11. 0pt" > Thanks & Regards/span> /u>
span style=" font-size:11. 0pt" > Soniya Garg | Technical Resource Specialist/span>
span style=" font-size:11. 0pt" > Econosoft. Inc. /span> span style=" font-size:11. 0pt" > | San Jose | CA 95131/span>
span style=" font-size:11. 0pt" > Ph x4289 |eFax/span>
span style=" font-size:11. 0pt" > Email: a href=" mailto:soniya@econosoftinc. com" > soniya@econosoftinc. com/a> | Web: a href=" http://www. econosoftinc. com/" > www. econosoftinc. com/a> /span>
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