Role Overview:
We are seeking a high-caliber IT Project Manager to lead the delivery of enhancements for our Enterprise Survey Platform (Qualtrics). This is a critical role requiring sophisticated coordination between global vendors (Qualtrics & Deloitte), internal IT partners, and business stakeholders. You will be responsible for the end-to-end governance of survey development, advanced reporting, system integrations, and UAT execution.
Key Responsibilities:
1. Strategic Delivery & Execution
Milestone Ownership: Own the end-to-end project plan, driving timelines and cross-functional alignment.
Workstream Oversight: Manage daily execution across survey builds, dashboard creation, and technical integrations.
Risk Management: Maintain a rigorous RAID log (Risks, Actions, Issues, Dependencies) to proactively mitigate roadblocks.
2. High-Stakes Vendor Management
Strategic Partnerships: Act as the primary interface with Deloitte and Qualtrics teams to ensure delivery excellence.
SLA Governance: Monitor vendor performance against SOWs, managing requirements handoffs and change requests.
Quality Assurance: Ensure vendor-delivered code and configurations meet business acceptance criteria before testing phases.
3. Testing & Deployment Coordination
UAT Leadership: Partner with BSAs and QA leads to orchestrate comprehensive testing cycles.
Readiness: Validate environment, data, and test script readiness; oversee defect resolution and go-live checkpoints.
4. Stakeholder Communications
Executive Presence: Prepare and present weekly status dashboards and executive-level updates.
Alignment: Facilitate working sessions to resolve ambiguity between technical teams and business process owners.
Qualifications
Required:
Experience: 5+ years of IT Project Management experience, ideally within Customer Experience (CX) or digital platforms.
Vendor Management: Proven track record of managing large-scale, third-party-delivered technology programs (Big 4 consultancy experience is a plus).
Technical Fluency: Proficient in Jira/Confluence and structured deployment methodologies.
Skillset: Mastery of RAID management, schedule governance, and budget tracking.
Preferred:
Domain Knowledge: Direct experience with Qualtrics, Voice of the Customer (VoC), or CRM/MarTech platforms.
Data Privacy: Understanding of GDPR/CCPA compliance within survey data collection.
Department: Consumer Applications
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.