Job Description :

Duties:

?       Performs day-to-day management of the cloud platform operations, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project.

?       Lead operations team in providing tier 1 and tier 2 support for cloud platforms.

?       Design, Develop and maintain incident management workflows

?       Monitors issues and provides resolutions for up-to-date status reports.

?       Coordinate emergency response for severity 1 and 2 incidents

?       Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data and application teams.

?       Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.

?       Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.

?       Coordinate major/minor software installation, upgrade and patch management.

?       Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.

?       Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.

 

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.

 

Experience:

?       At least eight (8) years of experience in managing on-premise and cloud based multi user environments with expertise in planning, designing, building, and implementing IT systems.

?       At least eight (8) years of product administration/management experience in RHEL Linux based environment or Windows server environment

?       Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.

?       Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.

?       5+ years of experience leading tier 1 and tier 2 support for cloud platform

?       3+ years of experience on operations large platform of over 2000 instances

?       Experience working with incident management and change management tools

?       Experience developing and maintaining incident management and change management workflows

?       Experience working with incident triaging and knowledge management

?       Experience working with security teams to perform security monitoring, audits and remediation.

 

             

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