Job Description :

Job Title: Project Manager

Location: Irving, TX (Onsite)

Duration: 1 Yr

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What you'll be doing…

Marketing Sciences (VBG) team is evolving and maturing its offer and action
decisioning capabilities to the next level of intelligence and sophistication. This group is responsible for the
delivery and operations of Verizon's Pega platform for loyalty and growth interactions in all channels,
including Customer Care, Point-of-Sale, Sales and Digital.
The VBG decisioning team leverages artificial intelligence, machine learning, and cross-channel
implementation to present the right offer or action, to the right customer, at the right time, with the right
governance. This results in incremental value to the business, including churn reduction and revenue
generation as well as an improved customer experience, loyalty, and satisfaction.
The Project Manager will manage large scale projects for the Marketing Operations - Decisioning team,
specifically delivering decisioned offers and actions within the customer and sales experience to reduce
manual work for the team. This includes working with the delivery teams to gather requirements, develop
project plans, and implementation for any new functionality that would need to be supported.
This role will be primarily responsible for:
? Leading the implementation, planning and development of a decisioned recommendations and
selling flows for the VBG Decisioning team
? Project management of the implementation of new decisioning functionality and the impact to offer
? Initiating milestones and timelines
? Aligning people and a willingness to take action and follow through
? Writing user stories
? Developing comprehensive views that summarize activities for executive, marketing and technical leads

What we're looking for…

• Bachelor's degree
• Six or more years of relevant work experience; 3+ years' experience in managing large cross-functional
• Experience with project and program management and a proven track record of successful project
• Extensive JIRA expertise including Agile methodologies as it relates to project management
• The ability to manage escalated situations. This person will be required to articulate needs to stakeholders
and relay pertinent information to management under tight deadlines
• Understanding obstacles and develop plans to overcome them
• Excellent written and verbal communication skills, including ability to communicate complex concepts in
simple, actionable terms
• Highly motivated self-starter with preference to work in a fast-paced, fluid environment
• Experience presenting to management
• Experience with Pega Decisioning (NBO Designer a plus)
• Knowledge of key CRM platforms and systems (i.e., SFDC, A e, etc.)
Even better if you have:
• Master's degree - more impressive if you have an MBA
• Project management certification


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